Question How long does it take for my order to be processed?
AnswerPlease allow up to 2 business days to process and pack your order. Processing and delivery times do not include Saturdays, Sundays and holidays.
Question How much does shipping cost?
AnswerBursera offers free standard shipping on all orders over $50 (excluding taxes). For orders less than $50, there is a delivery charge of $5.50 for standard shipping. For standard orders, your total order delivery time will take between 5-10 business days, depending on the final delivery destination.
Question Where do you ship to?
AnswerCurrently, we only ship within the US and Canada.
Question Do you offer refunds or exchanges?
AnswerBursera stands behind the quality of our products and offers a 100% satisfaction guarantee. If you are not completely satisfied with your product, please contact us for a full refund or exchange.
Question Where are Bursera items shipped from?
AnswerOur products are shipped from warehouses throughout US and Canada meaning our products are shipped to you as efficiently as possible helping reduce the impact on the planet.
Question Is your packaging sustainable?
AnswerMost Bursera packaging is made from 100% post-consumer materials and is fully recyclable. We will gladly accept and recycle all packaging sent to us. In addition, soy inks are used in our printing process as an environmentally friendly alternative to traditional petroleum inks. As a first step to being a sustainable company, we make sure that our products have a minimal impact on the environment around us.
Question Where and how does Bursera plant trees?
AnswerCurrently, we are working with Trees for the Future (trees.org) to plant young trees in Africa across six countries in Sub-Saharan Africa. They are a leading international development nonprofit that has planted over 150 million trees since 1989.
Question Are Bursera essential oils 100% pure and natural?
AnswerYes! Our oils are 100% pure with absolutely no fillers, diluting oils, synthetic fragrances, or unnatural additives. They are also non-toxic, cruelty-free, and vegan.
Question Where do your oils come from?
AnswerIt depends, we source our essential oils from more than a dozen countries depending on the type.
Question Can I ingest Bursera oils?
AnswerNo, our oils are for external use only and should be diluted if applying to skin directly.